- Newly created role, supporting delivery of our Accessibility Action Plan
- Shape the future of V/Line as a service for all members of our community
- Attractive package and a free myki travel card for metropolitan & regional travel
At V/Line, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We offer a range of flexible work options and actively encourage applicants from any background including people with disability and people who are culturally and linguistically diverse.
About the role
Be a part of strong Customer Experience team to support the delivery of accessible and inclusive services for V/Line customers.
As an Accessibility Officer, you will work closely with business to ensure that the accessibility needs of customers are considered.
Key Accountabilities include:
Support the delivery of V/Line’s Accessibility Action Plan priorities and actions.
Support the Accessibility requirements under V/Line’s Service Level Agreement with the Department of Transport and Planning.
Consult and engage with various key stakeholders e.g. V/Line’s customer Accessibility Reference Group, disability service providers and advocacy groups, customers and internal stakeholders.
Develop and review the operational procedures that relate to customers with accessibility requirements.
Support various team administrative activities such as budget and monitoring of key deliverables.
About you
You are someone with outstanding stakeholder management skills and the ability to form meaningful relationships.
Our ideal candidate will possess the following:
Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
Strong communication and report-writing skills.